Privacy Policy

Minnie's Food Pantry ("Minnie's," "we," "us," or "our") is committed to protecting the privacy of the clients, volunteers, and staff who use the Minnie's Pantry Hub (the "Service"). This Privacy Policy explains what information we collect, how we use it, and the choices you have.

Last updated: June 4, 2026

1. Information We Collect

We collect information you provide directly to us, including:

Account information: your name, email address, and password when you create an account.
Household and eligibility information: household members, address, contact details, and information used to determine eligibility for pantry services.
Verification documents: documents you upload to verify identity, residency, or eligibility.
Visit and service records: check-in history, visits, and the services you receive.
Volunteer information: for volunteers, contact details and the shifts or groups you are associated with.

We also automatically collect limited technical information, such as log data and basic usage information, to operate and secure the Service.

2. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve the Service;
Determine eligibility for and deliver food pantry and related services;
Verify identity and prevent fraud or misuse;
Communicate with you about your account and our services;
Produce aggregate, de-identified reports for our operations, grant reporting, and funders; and
Comply with legal obligations.

3. How We Share Your Information

We do not sell your personal information. We may share information only:

With service providers who help us operate the Service (for example, our hosting and database providers), under obligations to protect your data;
In aggregate or de-identified form with funders and partners for reporting purposes;
When required by law, regulation, legal process, or to protect the rights and safety of our clients, staff, or organization.

SMS / text messaging consent: Mobile information and SMS opt-in consent will not be shared with any third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third parties other than the messaging service providers (such as our SMS provider) strictly to deliver the messages you have requested.

4. Data Storage and Security

Your information is stored using industry-standard cloud infrastructure and protected with reasonable administrative, technical, and physical safeguards. Access to client information is limited to authorized staff and volunteers who need it to perform their roles. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

5. Data Retention

We retain personal information for as long as needed to provide services, meet our reporting and legal obligations, and resolve disputes. When information is no longer needed, we take steps to delete or de-identify it.

6. Your Choices and Rights

You may request to access, correct, or delete the personal information we hold about you. You may also ask questions about how your information is used. To make a request, contact us using the details below. We will respond consistent with applicable law. Note that we may need to retain certain information to meet legal or reporting requirements.

7. Children's Privacy

The Service is intended for use by adults applying for or providing services on behalf of a household. We collect household information, which may include minors, only as provided by the responsible adult.

8. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above. Your continued use of the Service after changes become effective constitutes acceptance of the updated policy.

9. Contact Us

If you have questions about this Privacy Policy or our handling of your information, please contact us at info@minniesfoodpantry.org.